Services for Senders and ISPs

Sender Solutions

Email abuse, junk email, and fraudulent emails (phishing) continue to burden the entire email ecosystem. To help build back consumer trust in the use of email, Microsoft has put in place various policies and technologies to help protect our consumers. However, Microsoft understands that legitimate email senders should not be negatively affected. Therefore, we have established a suite of services to help senders improve their deliverability to Outlook.com consumers by proactively managing their sending reputation.
Below is an overview of services that can benefit your organization including links for more information:

Service

Benefits

Postmaster

  • A starting point for any questions related to delivering communications to Outlook.com users
  • Includes a simple online guide with our policies and requirements
  • An overview of the junk email filters and authentication technologies employed by Microsoft

Return Path Certification

Junk Email Reporting Program

  • A free service to provide reports on junk email issues reported by Outlook.com users
  • Returns the full message with headers of any email marked as "junk" or "phishing"
  • Provides senders an opportunity to clean their email lists and improve the quality of their content
  • Helps identify potential problems with your marketing practices and content
  • Helps improve sender reputation by removing unwanted subscribers from lists
  • Enroll at https://support.msn.com/eform.aspx?productKey=edfsjmrpp&ct=eformts and typically start receiving feedback within as little as 72 hours

Smart Network Data Services

  • A free service that provides high-level insight on how users are rating the email they receive and the health of your IP space as viewed by the Outlook.com system
  • Provides easy online registration and access to data
  • Improves understanding of how our filters rate your email
  • Reveals how many users complained about your email
  • Learn more at

Support

  • Provides escalation support for deliverability issues. Support information can be found on the Troubleshooting page.

 ISP Solutions

Microsoft understands that no single organization can change or eliminate email abuse on its own. Internet Service Providers (ISPs) play a major role in identifying and curbing abuse as they host millions of email accounts around the world. Therefore, we have built some services to help ISPs gain a good understanding of the type of traffic originating from their networks and reaching Outlook.com customers. ISPs can then use this data to help stop abusive activity (junk email, phishing, etc.) on their networks in order to reduce overall costs and proactively manage their reputation.
Below is an overview of services that can benefit your organization including links for more information:

Service

Benefits

Postmaster

  • A starting point for any questions related to delivering communications to Outlook.com users
  • Includes a simple online guide with our policies and requirements
  • An overview of the junk email filters and authentication technologies employed by Microsoft

Junk Email Reporting Program

  • A free service to provide reports on junk email issues reported by Outlook.com users
  • Returns the full message with headers of any email marked as "junk" or "phishing"
  • Helps identify customer accounts or PCs that are being used to send junk email
  • Enroll at https://support.msn.com/eform.aspx?productKey=edfsjmrpp&ct=eformts and typically start receiving feedback within as little as 72 hours

Smart Network Data Services

  • A free service that provides high-level insight on how users are rating the email they receive and the health of your IP space as viewed by the Outlook.com system
  • Provides easy online registration and access to data
  • ISPs can realize cost savings by clamping down on spammers using their network
  • ISPs can improve their customer satisfaction by improving their deliverability
  • Learn more at http://postmaster.live.com/snds

Support

  • Provides escalation support for deliverability issues. Support information can be found on the Troubleshooting page.

Report junk email originating from Outlook.com

Sometimes Outlook.com is used by third parties to send junk email, in violation of our terms of use and policy. If you receive any junk email from Outlook.com you can report these messages to report_spam@outlook.com . Please attach the offending messages in RFC2822 or ARF format.