Policies, Practices, and Guidelines
Microsoft is dedicated to help provide the most trusted and protected consumer experience on the web. Therefore, Microsoft has developed various policies, procedures, and adopted several industry best practices to help protect our consumers from abusive, unwanted or malicious email. Senders attempting to send email to Outlook.com users should ensure they fully understand and are following the guidance on this page to help in this effort and to help avoid potential deliverability issues.
General Microsoft Policies
Email sent to Outlook.com users must comply with all Microsoft policies governing email transmission and use of Outlook.com.
Email sent to Outlook.com users must adhere to all applicable laws and regulations governing email communications in the applicable jurisdiction.
Email sent to Outlook.com should comply with the applicable recommendations listed in the documents below (some links are only available in English)
In addition, email servers connecting to Outlook.com must adhere to the following requirements:
- Sender is expected to comply with all technical standards for the transmission of Internet email, as published by The Internet Society's Internet Engineering Task Force (IETF), including RFC 2821, RFC 2822, and others.
- After given a numeric SMTP error response code between 500 and 599 (also known as a permanent non-delivery response), the sender must not attempt to retransmit that message to that recipient.
- After multiple non-delivery responses (see #2), the sender must cease further attempts to send email to that recipient.
- Sender must not open more than 500 simultaneous connections to Outlook.com inbound email servers without making prior arrangements.
- Messages must not be transmitted through insecure email relay or proxy servers.
- The mechanism for unsubscribing, either from individual lists or all lists hosted by the sender, must be clearly documented and easy for recipients to find and use.
- Connections from dynamic IP space may not be accepted.
- Email servers must have valid reverse DNS records.
Email sent to Windows Live users should include Sender ID authentication. While, other forms of authentication are available, Microsoft currently only validates inbound mail via SPF and Sender ID authentication.
Senders, ISP's and other third party senders and service providers should actively manage the reputation of your outbound IPs. Outlook.com has developed the following free services to help in this effort.
If you are adhering to the guidelines, practices and policies presented on this page and are still experiencing deliverability issues, please contact Outlook.com deliverability support. If you are not in compliance with the above policies and guidelines, it may not be possible for our support team to assist you.
Email Deliverability Resources and Organizations
Microsoft actively works with industry bodies and service providers in order to improve the internet/email ecosystem. These organizations have published best practice documents that we support and recommend senders adhere to. This improves your deliverability amongst several email service providers around the world.
Abuse and Spam Reporting
To report unlawful, abusive, unwanted or malicious email that you find originating from an Outlook.com, Hotmail, Live, or MSN account, please forward a complete copy of the abusive message (including the full message header) to firstname.lastname@example.org. Sending these types of communications is a violation of Microsoft policy and appropriate action will be taken on confirmed reports.
If you are a member of law enforcement and wish to serve Microsoft Corporation with legal documentation regarding an Outlook.com account, or if you have questions regarding legal documentation you have submitted to Microsoft, please call (1) (425) 722-1299.